Refund Policy

Our services are billed on a subscription basis. Here's what you need to know about our refund policy for subscriptions:

• We offer a 7-day money-back guarantee for new subscriptions
• Refund requests must be submitted within 7 days of the initial purchase
• Refunds are only available for first-time purchases
• Renewal payments are not eligible for refunds
• Refunds will be processed using the original payment method

To be eligible for a refund:

• The request must be within the 7-day period from initial purchase
• Your account must be in good standing
• You must not have violated our Terms of Service
• You must not have exceeded fair usage limits
• The service must not have been used for production purposes

The following are not eligible for refunds:

• Subscription renewal payments
• Usage-based charges (such as additional proxy requests beyond plan limits)
• Custom enterprise solutions
• Add-on services
• Accounts that have been suspended for Terms of Service violations

To request a refund:

1. Contact our support team at support@startdata.com
2. Include your account email address and the reason for the refund request
3. Our team will review your request within 1-2 business days
4. If approved, refunds will be processed within 5-7 business days

Once approved, refunds typically process as follows:

• Credit card refunds: 5-7 business days
• PayPal refunds: 2-3 business days
• Bank transfers: 7-10 business days

We may make exceptions to this policy at our discretion. Factors we consider include:

• Length of customer relationship
• Account history
• Nature of the refund request
• Technical issues on our end

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new refund policy.

If you have any questions about our refund policy, please contact us at:
support@startdata.com